The following is a terms and conditions agreement in place for services requested and existing.
Requests for tasks and projects
Cost for services
The following is a summary of costs for services and additional extras:
Freelance work is priced at £25/hr, billed in GBP.
We also offer payments in AUD/CAD/EUR/USD with a 2% additional charge to cover payment conversion fees incurred with the payment provider (Stripe/PayPal).
The above cost is for hourly work, not applicable for agreed fixed price projects.
All work is subject to agreed time frames and you will of course be notified in the unlikely event that any delay should occur.
Due to ongoing projects and interrupting current workflow, a minimal charge of 10 minutes is in place for any requests.
All of our hosting is set on top spec servers with superfast SSD storage and high capacity RAM.
Should you wish to cancel any existing hosting service, please see the below ‘Cancellations and Refunds’ section.
Clients are responsible for their own backups (a backup manager is installed as default on every hosting account), we can oversee this process for you upon request.
As of April 2018 our cost per email is set at $0.0025/email. Existing customers on contracts under this amount are increased by $0.0005/email.
Skype calls and meetings
Due to ongoing projects and interrupting current workflow, all Skype calls and meetings are chargeable.
Billing and Payment Information
It is your responsibility to ensure that your payment and billing information is up to date, and that all invoices are paid on time.
Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account.
Until and unless you notify FreshLondon of your desire to cancel any recurring services, you will be billed on an automatically recurring basis to prevent any disruption to your services (using your credit card, PayPal information or other billing information on file with us).
- Late Payment:
All invoices must be paid within seven (7) days of the invoice due date. Any invoice that is outstanding for more than seven (7) days may result in the suspension or termination of services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, FreshLondon may suspend or terminate your account and pursue the collection costs incurred by FreshLondon, including without limitation, any arbitration and legal fees. As a policy, FreshLondon will not take on new requests for work or services for customers who have an outstanding balance on their account.
Hosting accounts are subject to having their content deleted after 10 days if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact us directly after you make a late payment to reactivate a suspended hosting account.
- Receiving your project files and media:
All files relating to projects are delivered upon receipt of payment for work and services. Web design is carried out by default on our testing server with all files migrated once payment for work carried out has been confirmed.
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. FreshLondon may report any such misuse or fraudulent use, as determined in FreshLondon’s sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
- Invoice Disputes:
You have thirty (30) days to dispute any charge or payment processed by FreshLondon. If you have any questions concerning an invoice or charge on your account, please contact us for assistance.
Plugins and scripts
FreshLondon reserve the right to reuse and or resell any scripts, styles, themes, and plugins created during any project.
Cancellations and Refunds
- Refund Eligibility:
Violations of the above stated agreement will waive your rights under the refund policy.
- Non-refundable Products and Services:
There are no refunds on work that has been provided, reviewed and then paid for. It is your responsibility to review work accurately and inform us of any changes within a reasonable time period.
- Refund charges:
If you have paid through PayPal or a payment gateway that subtracts a cost for using its services, any refund will have this amount removed prior to refund (with the removed cost stated on the refund).
- Cancellation Process:
You may terminate or cancel any services by giving FreshLondon written notice via email. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) FreshLondon may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this agreement.
Once we receive your cancellation notice and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been cancelled.
We require all cancellations to be done via email in order to (a) confirm your identity, (b) confirm in writing that you are prepared for all of your files and emails to be removed, and (c) document the request. This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.
Cancellations for hosting accounts will be effective on the account’s renewal date.
Cancellations with outstanding payments will result in a 24 hour period for you to collect your data before the account is permanently deleted from our systems.
- Offensive or illegal content:
All hosting and email accounts are subject to immediate cancellation in the event that any illegal, racist or offensive content being distributed.
We reserve the right to amend our terms and conditions without prior notice. Please regularly familiarise yourself with the contents of this page.